You’ve made an appointment…What Now?
When you arrive for your first appointment we will greet you and your dog, while you dog looks around and gets comfortable we will ask you some questions, including your contact information, your dogs history, veterinarian & Health and behaviors information. We will then examine your dog and discuss grooming needs with you. Once grooming needs have been decided on, we will inform you of the price and give you a pick up time.
How long will my dogs grooming take?
This all depends on the individual pet. Coat condition, age, temperament, and breed style is all relevant factors. When we meet your dog we can discuss any relevant issues, as each client is different. Our main concern is the welfare of your pet whilst in our care and to make it an enjoyable experience for them.
Sedation?
We do not sedate any animals on these premises under any situation. Sedated animals require special care and may be refused service if not arranged for prior to appointment.
Will my dog be muzzled?
While we very seldom find it necessary to muzzle a dog. However, dogs that show signs of aggression or biting/licking at the clippers & or scissors will be muzzled for their safety and ours.
Can I bring some treats with my dog?
Yes. We always encourage owners to bring a few treats to reward their dog. You are also welcome to bring one of your dog’s favorite toys or blanket to help them feel more at home.
Can I stay with my pet?
This is not usually a good idea as to get the full co-operation of the dogs we must have their undivided attention. Most dogs behave much better without ”Mom & Dad“ there to distract them. We will be happy to show you around our shop. Customers can come and have a look in the grooming salon at any time, as long as their dogs are not distracted. If a difficulty with a dog arises the owner will be called at once. Appointments can be arranged with owner present for special cases.
Will my dog be put in a cage?
All our cages are large with plenty of room for even large and giant breeds and provide full view of the grooming salon and what’s going on. For safety reasons we cannot let the dogs run loose but we like the dogs to socialize in the grooming salon and enjoy the good atmosphere.
Does the groom include nails?
Grooming always includes nails. The only exception to this would be dogs that becomes overly aggressive or panicked to the point where it would be unsafe for us to provide this service.
What information do you ask for when I drop my dog off?
Required information will included your name, contact details, dogs name, breed, age, any health & behavior information and veterinarian.
Do you groom large breeds?
YES! We love big dogs! We are one of the few Groomers that Specialize in Large and Giant breeds. We are always happy to work with such breeds as Newfoundland’s, St. Bernard’s, Great Danes, Mastiffs and all the other large breeds most Groomers turn away.
When should I start getting my Puppy groomed?
As soon as a puppy has completed its vaccinations it should start making regular visits to the grooming salon.
How much will it cost?
Charges will vary dependent on the breed of dog, the specified style & the condition of their coat. When you call for an appointment we can give you a base price, which is based on a dog that conforms to the following:
-Average Size/Coat
-Groomed Regularly
-Kept Groomed Between Trims
-Co-operative
Additional charges may apply for:
-Non-Standard Breed Size and/or Coat
-Matted Coats
-Trimming Beyond Standard For Breed
-Non Co-operative Behavior
-Aggressive Behavior
Please note that all verbal quotes and estimates are not definite and binding, and are subject to variation according to circumstance.
I wont be able to make my appointment, what do I do?
Due to problems we have had with people not calling to cancel /reschedule which waste our time and makes it impossible to fill the unused appointment we have found it necessary to charge a 50% fee for all missed appointments please call us right away to reschedule.
Can you use a shampoo supplied by my vet?
Yes. We also carry our own medicated shampoos, which we highly recommend for pets with problem skin/ itching/redness etc. Please ask us for a recommendation based on your dogs’ skin/coat.
My dog has fleas?
Dogs that have fleas will be washed with a flea shampoo that will kill all fleas on the dog. We will also give you advice and recommendations to prevent and control further problems.
Do you Groom Cats?
Yes.
What’s the largest dog you have groomed?
St. Bernard
How do I find your shop?
Location tab.
My dog just needs his nails clipped…
Do I need an appointment? Yes! We do not accept walk-ins. However most nail appointments can be arranged for the day you call. Nail clipping is free for regular grooming clients and $5.00 for Nails only clients and only takes a few minutes.
What if my dog is aggressive towards other dogs?
Please let us know when booking your appointment. If necessary we may be able to schedule an appointment for a time that we do not have other dogs in the shop. We do not allow dogs to run loose together for the safety of all pets.
What if my dog is timid or nervous?
We will be happy to help. Our groom shop is fairly quiet and calm due to the fact that we limit our appointments. We usually have classical music playing which dogs find soothing creates a peaceful atmosphere. Most dogs are groomed straight through, allowing them to be picked up within a few hours as apposed to being left all day.
Do you sell shampoo?
Yes
Do you provide Boarding?
No. Thanks to the Town of Auburn.
* There will be an additional fee for excessive matting, due to time spent and difficulty.
If mats are so excessive that it is painful for your pet to have them removed they will be shaved instead
Do you express anal glands?
No, this service can cause a great deal of harm if your pet has any preexisting issues with their glands. Also, it can create problems if the glands are expressed manually too often. I feel that this is a service that only medical practitioners should perform.
Do you use cages for the dogs?
If I need to give your pet a break from being on the table, I will let them relax either on a lead or in an appropriately sized crate for up to 15 minutes before continuing with the groom.
Can I give the groomer a tip?
Absolutely. Tips are always genuinely appreciated.
Discounts- one discount per service appointment
1st time customers, receive a $5.00 discount,
Refer a friend - receive a 10% discount.
New Leash on Life - 10% one time discount to anyone who has adopted their new friend from a shelter-proof of adoption required.
$5.00 off any Full Service groom when you provide to Paws In motion Grooming
either a 5lb or larger bag of dog or cat food or 12 + cans to be donated to local animal shelters. |
